Shipping Policy | The Umbrella Project
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Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders are processed between 10am – 5pm, Monday – Friday.

Domestic Shipping Rates and Estimates

We offer £10 flat rate shipping for national deliveries.

Shipping option

Estimated delivery time

Price

Option 1

3 to 5 business days

£10

Click and Collect.

Free collection is available for all items. If ordered before 5pm you can collect your items on the same day. If ordered after 5pm, your order will be ready the following day. Please note, this excludes weekends. We will send you an email when your order is ready to collect.

International Shipping

We offer international shipping to Europe, Eastern Europe, North America, South America, Africas, Australia and New Zealand and Asia.
Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Umbrella Project is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at shop@theumbrellaproject.co.uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at shop@theumbrellaproject.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at shop@theumbrellaproject.co.uk

© 2021 The Umbrella Project - London